Refund policy

Refunds, Returns & Delivery Issues

If you experience any issues with your online order, including damaged items, incorrect products, missing items, or non-receipt of your parcel, you must notify us within 14 days of the order date.

Claims made outside of this 14-day period may not be eligible for investigation, replacement, refund, or store credit.

To assist with resolving your claim as quickly as possible, please include your order number, a description of the issue, and any relevant photos where applicable when contacting our customer service team.

For health and safety reasons, we are unable to accept returns or exchanges on opened supplements, vitamins, food products, or consumable items unless the product is faulty or incorrect.

We reserve the right to assess each claim individually and may request additional information from the customer or shipping provider before approving a resolution.

In-store our return policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you must provide the receipt.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refund or only partial refunds are granted (if applicable)
Obvious signs of use
Packaging that has been opened
Change of mind after 7 days

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery

Sale items (if applicable)
Only regular priced items may be refunded in the case of faulty items, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@supplementwholesalers.com.au and send your item to: Supplement Wholesalers, 551 Woodville Rd, Guildford NSW 2142, Australia.

Shipping
To return your product, you should mail your product to:

Supplement Wholesalers, 551 Woodville Rd, Guildford NSW 2142, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and a handling / restocking fee will be deducted.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Change of Mind Returns

If you change your mind about the products you have purchased from us online or in-store and the item meets all requirements listed in our returns policy and terms and conditions. 

You will need to bring proof of purchase, including your order number and photo ID. Store staff will check to ensure the product is unopened, is unused, that the packaging is in good condition and that the return has occurred within 2 days from the date on the invoice.

Once accepted you can request an exchange or a store credit however no refunds are given for change of mind. If you receive an exchange or a store credit, the cost of return shipping and a restocking fee will be deducted if applicable.